Frequently Asked Questions

We've streamlined a comprehensive screening and matching system to carefully evaluate the qualifications, background, and professional history of our nannies.

Beyond the standard screening, we view this process as a personalized journey to find a caregiver who not only meets professional standards but also resonates with the unique rhythm of your household. We understand that a successful match goes beyond qualifications; it's about finding someone who genuinely fits into the dynamics of your family life.

It's about creating a connection that enhances your family's daily life. Our commitment is not just to professionalism but to understanding the intricacies of your family, ensuring that the caregiver becomes a trusted addition to your support system.

In essence, our nanny placement process is designed to be practical yet nuanced, understanding the demands of modern motherhood. We aim to provide not just a caregiver but a partner in the journey, someone who contributes positively to the unique dynamics of your family, making your daily life more manageable and enriching.

You can find more information at the top of this page by clicking “Families” and “Our Process.”

Our nannies undergo a rigorous selection process, ensuring they possess a comprehensive set of qualifications to meet the diverse needs of modern families. They typically hold professional certifications in childcare and maintain up-to-date CPR and first aid training. Additionally, we prioritize nannies with extensive hands-on experience, fostering a wealth of practical knowledge in child development and safety. This commitment to excellence guarantees that the caregivers we recommend to your family not only meet but exceed the highest standards of proficiency and professionalism.

Our agency provides a flexible array of placement options, catering to diverse needs, including short-term, long-term, and summer placements. The duration of the placement is entirely customizable, tailored to your family's specific requirements. We understand that each family's circumstances vary, and our commitment is to accommodate various timeframes, ensuring a bespoke and convenient childcare solution for your household.

We understand that finding the perfect fit for your family is crucial, and that's why we stand by our commitment to your satisfaction with our unique guarantee packages.

In our standard package, we offer a robust 180-day guarantee. This means that within the first six months of the initial nanny placement, if there are any concerns or if the match isn't as seamless as anticipated, you can simply reach out to us. Our dedicated team is ready to listen to your feedback and preferences. We then work tirelessly to identify and introduce a suitable replacement, ensuring that your family's needs are not just met, but exceeded.

For those seeking an even higher level of assurance, our executive package goes above and beyond industry standards with an unparalleled 360-day guarantee. This extended guarantee period is a testament to our confidence in the quality of our nanny placements. In the rare event that adjustments are needed within the first year, our commitment remains unwavering. We prioritize your satisfaction, and our dedicated team is always at your service to seamlessly address any concerns, ensuring a positive and enduring caregiver-family match.

This commitment to offering guarantees that exceed industry norms showcases our dedication to your peace of mind. We believe in the importance of building lasting and positive relationships between caregivers and families, and our guarantee packages reflect our confidence in achieving precisely that.

Absolutely. All our nannies are required to undergo thorough training in first aid and CPR. We prioritize the safety and well-being of your children, and our caregivers are equipped with the necessary skills to handle emergency situations. Your peace of mind is crucial to us, and we take every precaution to ensure the highest standards of safety and preparedness.

Our temporary and summer packages are meticulously crafted to provide tailored nanny services for durations of less than three months. While these packages do not come with a nanny guarantee, we are steadfast in our commitment to offer ongoing support and, if necessary, replacement options. Our focus is on delivering a customized and reliable childcare solution that aligns with your family's temporary needs.

Commencing your journey with our agency is simple and straightforward. Whether you choose to fill out our online inquiry form or give us a call, our dedicated team is ready to guide you through the process. Following your initial contact, we'll arrange a consultation to comprehensively understand your family's specific requirements and preferences, setting the stage for a personalized and effective nanny placement.

Our agency distinguishes itself through a deeply personalized approach to nanny placement. We prioritize not only matching families with highly qualified nannies but also ensuring alignment with the unique values and preferences of each household. What truly sets us apart is our unwavering commitment to ongoing support and communication. We view our role as extending beyond the placement, aiming to provide a positive and enduring childcare experience that stands out in the industry.

Certainly! If you prefer a bilingual nanny, please communicate your language preferences during the consultation. We strive to accommodate language preferences to enhance cultural understanding and communication within your household.

Yes, we believe in supporting families beyond placement. We offer resources and guidance on child development, parenting tips, and other relevant information to enhance the overall caregiving experience for both families and nannies.

Our agency respects the need for holidays and time off. During the matching process, we discuss and establish expectations regarding time off, holidays, and any other considerations to ensure a balanced and mutually respectful arrangement for both families and nannies.

We understand that emergencies can arise. There are no emergency or rush-fees through our agency.

For long-term placements, we emphasize building strong, lasting relationships. In the rare event of unforeseen circumstances affecting the nanny's availability, our agency is committed to providing seamless solutions, including identifying a suitable replacement to ensure continuity in caregiving.

Yes, we take into account specific dietary or medical requirements during the matching process. Our nannies undergo thorough training and are equipped to handle various needs, ensuring that your child's health and well-being are prioritized.

We understand that families have unique needs beyond childcare. If you require a nanny with specific expertise, such as tutoring, music education, or other specialized skills, please communicate this during the consultation. We strive to match you with a caregiver who possesses the desired qualifications.cription

Confidentiality is a top priority for our agency. We have strict policies in place to safeguard the privacy of both families and nannies. Personal information is handled with the utmost discretion, ensuring a secure and confidential environment for all parties involved.

Nanny vacations are coordinated in collaboration with families. Families are notified well in advance, and arrangements are made to provide temporary support or alternative childcare options during the nanny's absence. This ensures a smooth transition and continuity in care for your children.

We believe in transparent and straightforward fee structures. During the consultation, we provide detailed information about our fees, including any additional costs for specific services or situations. Our goal is to ensure families have a clear understanding of the financial aspects of our services.

Ensuring compliance with tax and payroll responsibilities is a priority. We provide guidance on tax implications and assist families in understanding their responsibilities as employers. Nannies are NOT employed through our agency. Our nannies will become employees of the families they work with. Families are encouraged to consult with tax professionals for personalized advice.

Yes, our commitment extends beyond the initial placement. We offer ongoing support and conduct periodic check-ins to ensure the continued satisfaction of both families and nannies. This proactive approach allows us to address any evolving needs or concerns and maintain positive caregiver-family relationships.

Our agency currently serves nationwide. While we primarily focus on urban and suburban areas, we are continually expanding to reach families in various locations. Contact us to inquire about the availability of our services in your specific area.

No, nannies are not employed by our agency. We will assist you in setting up payroll for your employee.